• How do I cancel my subscription?

  Do you have a TransferNow account and have decided to cancel your subscription? Here are the steps to follow: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Subscription” to access it; At the bottom of the page you'll find a “Cancel my subscription” button. Clicking on the button will display a confirmation message, allowing you to confirm the cancellation of your subscription. Once your subscription has been canPopular

• What is TransferNow's refund policy?

  You pay for your TransferNow account at the beginning of the monthly or annual period. If your file transfer needs are occasional, we recommend a monthly billing cycle. If your file transfer needs are weekly, we recommend that you choose an annual or biannual billing cycle, so that you can benefit from a discount of around 20% or 40% respectively. TransferNow account downgraded to “TransferNow Free”: Have you cancelled the subscription associated with your TransferNow account? You contiPopular

• How do I delete my account?

  Do you have a TransferNow account but would like to delete it? Here's how: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Profile” to access it; At the bottom of the page you'll find an “I delete my account” button, which you can click to delete and close your account permanently. All account data will be permanently deleted and non-recoverable. There is no going back after deletion.Few readers

• Is it possible to get a free trial period?

  TransferNow offers a 7-day free trial period, and you can choose to create a Premium or Team account by checking the appropriate box when creating your account. When you register, we ask you for your payment details to prevent abusive creation of user accounts, but no payment is triggered during your trial period. You can cancel at any time during this 7-day period, and if you do, your registration will cost you nothing.Few readers

• I can't access my account

  Are you a TransferNow account holder and would like to log in to your account? It's very simple: Go to the home page, then access the login page by clicking on the login button at the top right of your screen, or by clicking on the “menu” button (3 horizontal lines) if you're using a tablet or smartphone, and click on “Login”. Once on the login page, enter the e-mail address associated with your account and your password to log in. If your login details are correct, you can now acceFew readers

• How do I change the email address associated with my account?

  To update the e-mail address associated with your TransferNow account, follow these steps: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Profile” to access it; In the “Personal information” block, edit the e-mail address you are currently using, which you have previously validated using a code; You are now logged out and have just received an e-mail to your old e-mail address; Log in with the new e-mail addressFew readers

• What payment methods can I use?

  We currently offer 3 payment options: By credit card (Visa, Mastercard, Amex, ...) With Paypal By bank transfer (SEPA DD) Bank transfer is not available as a default payment method. If you wish to pay by bank transfer (SEPA DD), please request it when you create your account or directly from your existing user account when you choose SEPA. You can also contact our support team to request payment by SEPA DD.Few readers

• How do I add contacts and manage my address book?

  You want to add and edit a contact in your address book? For this you must be connected to a TransferNow account. To add contacts, you have several options: Manually add a new contact: Click on the "Dashboards" link at the top of your screen or by clicking on the "menu" button (3 horizontal strokes) if you use a tablet or smartphone. Then select “Address Book” available from the side navigation of your “Dashboard”. Click on the “Add a contact” button and enter your neFew readers

• How do I personalize my account?

  Would you like to highlight your world or your brand and personalize your user interface by integrating your logo, wallpaper and color codes to make a good impression on your customers and other recipients? It's very simple: Log in to your account, then click on the “Dashboard” link in the menu at the top of your screen, or by clicking on the “menu” button (3 horizontal lines) if you're using a tablet or smartphone. Click on the “Customize” button in the left-hand navigation sidFew readers

• How do I delete my (expired) transfer history?

  Do you have a TransferNow account and want to change the password associated with it? Here's how: Go to your homepage and click the "My Account" button at the top of your screen, then select "Security." In the "Change Password" section, set your new password. Click "Confirm and Update" to save the changes. IMPORTANT : If you created your TransferNow account using your Google, Microsoft, or Apple account, it is not possible to change your password, as you are using the authentFew readers

• How do I set up and use SSO with Microsoft Entra ID or Google Workspace?

  Setting up Single Sign-On (SSO) allows users to log in to multiple applications or services with a single identifier, usually the same credentials used within the company. This simplifies access management, reduces the number of passwords to remember, and improves security by centralizing authentication. To configure and use single sign-on for your users : Click on the “Dashboard” link at the top of your screen. Then select “Administration” from the side navigation of your “DashFew readers

• How does VAT work?

  About VAT for a company A 20% VAT is invoiced to companies located in France. If your company is located in another EU country, please enter your company contact information and its European tax identification number in order to exclude VAT from your bill. If your firm is located outside the EU, we still require your billing information, but VAT will not be invoiced. About VAT for an individual We charge a VAT of 20% for an individual located in France. If you are in another EUFew readers

• How do I downgrade my user subscription?

  It is not currently possible to downgrade from Team (or higher) to Premium.Few readers

• How do I reset my password?

  Having trouble logging into your TransferNow account? Click on the “Login” button in the top right-hand corner of your screen, or by clicking on the “menu” button (3 horizontal lines) if you're using a tablet or smartphone, or follow this link directly. Once on the login page, click on the “Login problem?” link and enter your e-mail address so that we can send you an e-mail notification containing a link and instructions that will enable you to regain access to your Transfernow account.Few readers

• How do I get my invoice ?

  Would you like to view and obtain your invoice? Here are the steps to follow: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Invoice” to access it. You can download your invoice if necessary, and when a new invoice is available, you can request to receive it on a secondary e-mail of your choice.Few readers

• Why am I being asked to confirm my payment?

  Since the new EU PSD2 directive to improve the security of online payments with strong authentication (or SCA), your bank may require manual confirmation from you to confirm your payment and continue using your TransferNow account. When your bank makes the request, we trigger a dialog box to ask you to confirm payment or cancel your account in case you no longer wish to use your TransferNow account.Few readers

• How do I change my account's password?

  Do you have a TransferNow account and want to change the password associated with it? Here's how: Go to your homepage and click the "My Account" button at the top of your screen, then select "Security." In the "Change Password" section, set your new password. Click "Confirm and Update" to save the changes. *If you created your TransferNow account using your Google, Microsoft, or Apple account, it is not possible to change your password, as you are using the authentication credenFew readers

• How to create and manage a contact group?

  To add manually or import into a group, your contacts must first be present in your address book. To access the management of your contact groups, you must be logged into a TransferNow account with an active subscription. If you want to create and manage your contact groups: Click on the "Dashboard" link located at the top right of your screen or by clicking the "Menu" button (three horizontal lines) ifFew readers

• How do I upgrade my account to a higher offer?

  To upgrade your account to a superior user package: Log in and click on the “My account” button at the top right of your screen, or click on the “menu” button (3 horizontal lines) if you're using a tablet or smartphone. Then click on the “Subscription” link in the drop-down list. When you're on the “Subscription” page, you can choose to upgrade your account by clicking on the “Upgrade” button. Please note that it is not possible to downgrade your user package (ex: from Team toFew readers

• I can’t reset my password

  Can't log in to your account and tried to reset your password from the 'Trouble logging in' feature on the login page? Remember to check your Spam / Promotions folder if you can't find the email we sent. If you are still unable to connect, please contact us.Few readers

• How do I cancel my free trial account ?

  To cancel your account with a trial period in progress, it's very simple. Go to “My account Subscription” and click on the cancel button. When you cancel your account with a trial period in progress, the limits of our free service apply immediately, and transfers exceeding 5 GB are deleted and technically non-recoverable.Few readers

• How can I change the billing information on one or more invoices that have already been issued?

  If you wish to correct or modify billing information for one or more invoices that have already been issued and generated: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Invoice” to access it. Click on the “Edit” button on the line of the invoice whose billing information you wish to correct. When you edit an invoice's billing info, you can at the same time choose to update your account's billing info and apply the chFew readers

• What currencies are available?

  Depending on your location, we currently offer payment in 8 currencies: USD, EUR, GBP, CAD, BRL, MXN, TRY and INR.Few readers

• How do I add an IBAN to pay by SEPA bank transfer ?

  The SEPA credit transfer is a secure payment method that enables the holder of an account to transfer funds to another account, under the same conditions, both in France and in all SEPA countries. If you would like to pay by SEPA bank transfer, please follow the steps below: Log in and click on the “My account” button at the top right of your screen, or click on the “menu” button (3 horizontal lines) if you're using a tablet or smartphone; Then click on the “Subscription” link inFew readers

• How do I obtain a SEPA direct debit mandate ?

  To obtain and download your SEPA direct debit mandate in PDF format, from your user area, go to “My account Subscriptions”.Few readers

• How can I receive my invoice at a secondary e-mail address ?

  A new invoice is available, but you'd like to receive it at a secondary e-mail address, such as your accounting department? Here are the steps to follow: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Invoice” to access it; Click on the “Invoice by e-mail” button at the top right of your screen. You can then enter the e-mail address of your choice, and add a personalized message or internal reference that wilFew readers

• How do I add users to my Team or Enterprise account ?

  Would you like to add new users to your TransferNow account? To do so, you need to be logged in to a TransferNow account and have an active subscription (TransferNow Team or higher). You have several options: Manually add a new user : Click on the “Users” link in the top right-hand corner of your screen, or click on the “menu” button (3 horizontal lines) if you're using a tablet or smartphone; Select the “Add a new user” button and fill in this person's details. You can define thFew readers

• How do I activate dual authentication by Application or SMS ?

  Double authentication (or two-factor authentication) strengthens the security of your accounts by adding a second layer of verification when logging in. In addition to the password, it requires a unique code sent by SMS, e-mail or via an authentication application. It's an effective way of reducing the risk of piracy and securing sensitive information. To activate double authentication: Log in and click on the “My account” button at the top right of your screen, or clicFew readers

• How do I update my payment method ?

  Would you like to update your payment method? It's easy: Go to your home page and click on the “My account” drop-down menu at the top right of your screen; Then click on “Subscription” to access it; You'll find your payment details and a “Change my payment method” button. Click on it and add your information; Click on “Validate” to update your changes.Few readers