I didn’t receive a transfer that was sent to me
When someone sends you a transfer, you should have received an email notification containing the download link. Is this not the case?
Check that the syntax of your e-mail address entered by the sender is correct.
Also check your SPAM / PROMOTIONS folder if you can't find the e-mail we sent you.
After checking these two points, you still haven't received our e-mail containing the link to download the files?
It's possible that your mailbox is blocking our e-mails for no apparent reason and completely beyond our control. This is not a technical problem on TransferNow's part. To check this :
Ask your sender to carry out a test transfer with another of your e-mail addresses provided by a different e-mail service.
If this time you receive our e-mail notification, the solution is to use another e-mail address for future file deliveries.
It is also possible that, as a precautionary measure, a block may be set for certain web services in professional e-mail accounts.
Please contact your CIO or IT manager so that he or she can take the necessary steps to whitelist our “transfernow.net” domain name and stop blocking our service and/or any e-mail notifications we may send to your e-mail address as part of TransferNow's smooth operation.
Still unable to receive our e-mails?
Please contact our support team so that we can work together to find a solution to your problem.
Check that the syntax of your e-mail address entered by the sender is correct.
Also check your SPAM / PROMOTIONS folder if you can't find the e-mail we sent you.
After checking these two points, you still haven't received our e-mail containing the link to download the files?
It's possible that your mailbox is blocking our e-mails for no apparent reason and completely beyond our control. This is not a technical problem on TransferNow's part. To check this :
Ask your sender to carry out a test transfer with another of your e-mail addresses provided by a different e-mail service.
If this time you receive our e-mail notification, the solution is to use another e-mail address for future file deliveries.
It is also possible that, as a precautionary measure, a block may be set for certain web services in professional e-mail accounts.
Please contact your CIO or IT manager so that he or she can take the necessary steps to whitelist our “transfernow.net” domain name and stop blocking our service and/or any e-mail notifications we may send to your e-mail address as part of TransferNow's smooth operation.
Still unable to receive our e-mails?
Please contact our support team so that we can work together to find a solution to your problem.
Updated on: 21/11/2024
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