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# Why is the Outlook add-in displaying a blank screen?

If the **TransferNow Outlook add-in** appears blank or empty instead of displaying its content, it is likely due to a cache issue. This problem can be easily resolved by clearing a specific folder.

### Cause of the issue

Microsoft Outlook caches certain add-in elements to optimize loading. However, sometimes this cache becomes corrupted, preventing the **TransferNow Outlook add-in** from displaying correctly. As a result, the add-in interface may appear blank (white screen).

### How to fix this issue?

To resolve this issue, you need to clear the add-in cache by deleting the files in the following folder:

📂 **Folder path to clear:**

```
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\web2view
```

### Steps to follow:

1. **Completely close Outlook.**
2. **Open File Explorer** on your computer.
3. **Copy and paste the following path** into the address bar of File Explorer, then press **Enter**:
    
```
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\web2view
```
    
4. **Delete all contents** of this folder.
5. **Restart Outlook** and open the **TransferNow Outlook add-in** again.

After completing these steps, the add-in should display correctly.


### What if the problem persists?

If the **TransferNow Outlook add-in** still appears blank after clearing the cache:  
✔️ **Restart your computer** and then relaunch Outlook.  
✔️ **Ensure your Outlook version is up to date** by installing the latest Microsoft updates.  
✔️ **Uninstall and reinstall the add-in** from the Outlook Store.

If the issue persists despite these actions, please **contact our support team** for further assistance.