Why is the Outlook add-in displaying a blank screen?
If the TransferNow Outlook add-in appears blank or empty instead of displaying its content, it is likely due to a cache issue. This problem can be easily resolved by clearing a specific folder.
Cause of the issue
Microsoft Outlook caches certain add-in elements to optimize loading. However, sometimes this cache becomes corrupted, preventing the TransferNow Outlook add-in from displaying correctly. As a result, the add-in interface may appear blank (white screen).
How to fix this issue?
To resolve this issue, you need to clear the add-in cache by deleting the files in the following folder:
📂 Folder path to clear:
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\web2view
Steps to follow:
- Completely close Outlook.
- Open File Explorer on your computer.
- Copy and paste the following path into the address bar of File Explorer, then press Enter:
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\web2view
- Delete all contents of this folder.
- Restart Outlook and open the TransferNow Outlook add-in again.
After completing these steps, the add-in should display correctly.
What if the problem persists?
If the TransferNow Outlook add-in still appears blank after clearing the cache:
✔️ Restart your computer and then relaunch Outlook.
✔️ Ensure your Outlook version is up to date by installing the latest Microsoft updates.
✔️ Uninstall and reinstall the add-in from the Outlook Store.
If the issue persists despite these actions, please contact our support team for further assistance. ****
Updated on: 11/03/2025
Thank you!